American Residential Warranty
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American Residential Warranty Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Residential Warranty has 1.4 star rating based on 72 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros, I used to be happy with your company, No pros.
Cons: Deceptive practices, Customer service, Communication.Recent recommendations regarding this business are as follows: "Do not pay in advance to this company because they will not end up to their standards my contract is paid up for a whole year and this is the first time I get to use it and can I get any service", "Test customer service in case you have an emergency. Hold times can exceed 1.5 hrs. Do not allow them to save your payment info and be sure to not authorize future payments up front", "Get an actual email or address for cancellation.", "stay away rip off", "Absolutely NOT".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Residential Warranty has 1.4 star rating based on 72 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros, I used to be happy with your company, No pros.
Cons: Deceptive practices, Customer service, Communication.Recent recommendations regarding this business are as follows: "Do not pay in advance to this company because they will not end up to their standards my contract is paid up for a whole year and this is the first time I get to use it and can I get any service", "Test customer service in case you have an emergency. Hold times can exceed 1.5 hrs. Do not allow them to save your payment info and be sure to not authorize future payments up front", "Get an actual email or address for cancellation.", "stay away rip off", "Absolutely NOT".
Most users ask American Residential Warranty for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top American Residential Warranty Reviews
"Unable to receive assistance"
I had the person out at my home for duct work, the invoice was submitted on the 31st,they said I need to speak to someone .I called and have been on hold for...
"Refrigerator not working"
I paid my account up for the whole year I'm not getting any service I've been calling for 3 weeks about my Frigidaire they put me on hold say wait 20 minutes...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Refrigerator not working
I paid my account up for the whole year I'm not getting any service I've been calling for 3 weeks about my Frigidaire they put me on hold say wait 20 minutes and they keep me on hold for 2 or 3 hours no one answers I put in three claims no one called me back no one answered my claims I lost all my food in my refrigerator and I'm still not getting an answer is this even a company or did I just give them my money for free no one is helping me at this company I need a feedback on what the status of my contract is because they're not holding up on that end of what their service is of supplying me with service today was today that I talked to someone they said that they would have the manager call me back no one has called me yet I've been sitting by the phone answering all the
- No good customer service
- Customer service should treat their customers better
Preferred solution: Price reduction
User's recommendation: Do not pay in advance to this company because they will not end up to their standards my contract is paid up for a whole year and this is the first time I get to use it and can I get any service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Unauthorized, Fraudulent, Charge on my Card - BAD BUSINESS!!!
- Just bad business practices overall
Preferred solution: Full refund
User's recommendation: Test customer service in case you have an emergency. Hold times can exceed 1.5 hrs. Do not allow them to save your payment info and be sure to not authorize future payments up front
Some one need to call me
Preferred solution: Apology
Dallas, Texas
You can never reach anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Cancel service issues
User's recommendation: Get an actual email or address for cancellation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delbarton, West Virginia
Complaint
User's recommendation: stay away rip off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Company is biggest ***
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langhorne, Pennsylvania
To prevent others from making the mistake of this purchase
Paid $600 for my first year- may to may. Had house until March.
Called for a plumbing issue. Took 2 days for the appointment. They came out. Said I would hear fromARW in 24 hours.
No call/email from ARW. 3 days later the plumber called to let me know it was $1275 total and my responsibility was $975!!! Mind you, this was a snake for the toilet and sink.nothing more.
Tried to cancel .they message was to call during certain days or times.but they were not there and you cant leave a message.
However, if you want NEW service, they are super responsive.
Before I called for the service, I tried to add a second home I was buying and they were rude. Cancelling immediately and the lost my second home and my sisters.
User's recommendation: Absolutely NOT
Livonia, Michigan
Discontinue services
User's recommendation: American residential warranty never contacted me and they are impossible to get to talk to any one there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reseda, California
I NEED INFORMATION ON CLAIM
Preferred solution: Let the company propose a solution
User's recommendation: CHECK EVERYTHING
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marietta, Georgia
Breach of Contract/Deceptive and Fraudulent Business Practice
Conversation with COO-Chief Operating Officer Mr. Evan Rothman never returned my call after assuring me that he will personally work with me to resolve the issue if given one more opportunity to Repair.
Repair opportunity was provided since he promised. Repair failed...
Too much frustration dealing with Customer Service
Job ticket open since October 2021 for Microwave and Oven (combo unit)
Assigned Several service providers including
1. AVAUXCO - 404-835-**** Hard or impossible to get calling them.
No response for weeks. Spend several hours from 8 AM - 5PM just to get them on the phone.
Techs came to house no, tools and other hardware including stand to take off the unit. Took a picture S/N and Model # to order parts. Left me for several weeks.
Came back after more than one month replaced parts minus-fuse.
No repairs or unit working. Several trips and no repairs.
ARW assigned another service provider Dec- ASAP service provider, came to house no tools. Same story (No diagnostics) by tech. Order parts and come back.
December 6th I am notified via text that ARW denied parts request.
I called ARW to find out and was transferred to adjudication dept. telling me repairs are costly and wants to settle for buy out.
Offered $153 for a GE unit that costs $3,000.
Stay away from ARW, long wait time, on hold long times, hanging up when rep's cant answer.
LOUSY and Ripped OFF by ARW
- No pros
- Worst customer service
- Long holds
- Service reps have no clue
Preferred solution: Pay Contractual Obligation to replace Unit
User's recommendation: ARW Fraud, Misleading and Breach of Contract - STAY AWAY
Los Angeles, California
I am being tossed around by your company after so many years of being a customer. Your company told me to get someone to fix my washer since you are unable to doit
Stone Mountain, Georgia
Not a satisfied customer
User's recommendation: Steer clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blackwood, New Jersey
Unable to get AC Fixed in time.
User's recommendation: Be careful in dealing with companies such as ARW.
Spam/telemarketing nightmare
- Everything you can think of
Preferred solution: Apology
User's recommendation: Do not become a customer
Chicago, Illinois
Unable to receive assistance
Preferred solution: Deliver product or service ordered
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Stay away from ARW home warranty Fraud Service Providers not professionals Long Phone Holds Hanging up