I'm experiencing an emergency leak under my kitchen sink with flooding onto the kitchen floor. I filed my first claim with American Residential Warranty after the 30 day waiting period.
They took my $55.00 service fee through my credit card first. After waiting the two business days before settling up the appointment date, they told me that they don't have anyone who services in my area, and that I would have to find a certified plumber on my own, pay them their fee, in order to be reimbursed by American Residential Warranty.
Either the representative that signed me up for $93.98 or the one that was insistent on collecting my $54.98 service fee while filing my claim should have researched in advance whether or not plumbing issues in my zip code will not be serviced. This type of misrepresentation to get people's money is totally unacceptable bad business practicing.
Product or Service Mentioned: American Residential Warranty Claim.
Reason of review: Warranty issue.
Preferred solution: Full refund.
I didn't like: Deceptive practices.