My washing machine broke down completely. I called the company and a Local repairman was sent to repair the unit. However once the company submitted the request it was denied by ARW!
Never less they wanted to offer me a settlement in the amount of 430.00! Which in no way would replace my unit!
I had to spend sometimes over a hour for Customer Service to answer my call!
Then I was referred to another dept that handled claims and then to another that handles adjusting!
To make matters worst, then the final blow was the terms and conditions! I explained that I never received them via email and the customer service guy wanted to lecture me on saving the trees! I explained that What happened to the hard copy via regular mail!
The adjuster person was not understanding at all!
I inquired about the replacement policy, they offered a top load unit which was no where the LG front loading unit that I Had before!
Not happy with this company and will be submitting a special FB page for their service!
WF White 832 443 8906
Product or Service Mentioned: Washing Machine Repair.
Reason of review: Warranty issue.