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I had two service claims with them. Both failed horribly.

The most recent one is just nightmare and is still ongoing.

My garbage disposal was broken and I raised the claim to American Residential Warranty on 2/23. I was told Lowe (the repair center they chose) will call me in 5 days. I waited for 8 days. No call received from Lowe. I called American Residential Warranty again. Then I was told Lowe will call in two days. Three days passed. No call. I called again and was told Lowe will call next day. two days passed. Still No call. I called again today and was told Lowe will call in next a few minutes. Two hours passed. Still no call.

This is completely wasting of my money and time. I had spent almost 1 hour with them on phone every day now.

Product or Service Mentioned: American Residential Warranty Claim.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

Company wrote 0 private and 1 public responses to the review from Mar 15.
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American Residential Warranty Verified Representative

Good Afternoon User20610978.,Thank you for taking the time to speak with us about your recent experience and for allowing us to reach a resolution to the problem you experienced. Please let us know if we can be of assistance in the future.Sincerely,American Residential Warranty

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